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The Fastest Path to IT Certification - For You or Your Team
Expert-led ITIL®, PMP®, and PRINCE2® training from an accredited training organization. Whether you're advancing your own career or certifying your entire workforce, we have accredited programs to get you there.
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ITIL ITIL® Foundation (Version 5)
Get 40% OFF ITIL® Foundation (Version 5). Master AI-driven ITSM through an accredited, two-day instructor-led course. Attend live online from anywhere or join us in person at our training office.
- Master the new AI-driven ITIL 5 service value system
- Learn directly from an ITIL 5 Advisory Council contributor
- Train with experienced, accredited ITIL instructors
Training from $595
View course & dates 
ITIL ITIL® Foundation Bridge (Version 5)
Already ITIL 4 certified? Upgrade to ITIL 5 with our accredited Bridge course. In just two days, learn the key changes and enhancements in ITIL 5 and earn your updated certification without repeating foundational content.
- Live, Instructor-led Virtual Class
- Official Exam Voucher Included
- Take2 Re-Sit Option Included
Training from $299
View course & dates Prices shown in USD. Formats and current availability are on each course page.
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01 / Build the capability you need The next step
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A first certification. A deeper specialism. A new way of working. Find the course that takes you forward.
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Private virtual
Bring people from different locations into one live classroom, with an instructor focused on your team.
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At your workplace
Create a shared learning experience in person, with on-site delivery for your organization.
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Practical workshops
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Prefer to talk? 01 / Where to begin The next step
The next step
starts with a skill.
A first certification. A deeper specialism. A new way of working. Find the course that takes you forward.
02
Strategic planning
Connect business direction with your service management approach.
Explore strategic planning 03
Root cause analysis
Understand recurring problems and identify what needs to change.
Explore root cause analysis 04
Business coaching
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From the PassionIT journal Keep your curiosity
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working for you.
10 ITIL Foundation (Version 5) Exam Questions Explained
Prepare for ITIL Foundation (Version 5) with ten practice questions explained simply. Understand the correct answers, why other choices fall short, and how each concept applies at work.
By PassionIT Group Read article
Back to the Future: A Guide to IT Organization Structures Using ITIL
Rich Petti, ITIL Master, revisits ITILv3 to answer the hardest IT structure questions: org models, CIO reporting, and whether you need a Service Management Office.
By Rich Petti Read article
What Do Jerry Maguire and ITIL Have in Common?
Michelle Alex, ITIL Master at PassionIT Group, uses Jerry Maguire to explain ITIL's core principle of value co-creation and why 'Help me, help you' is the most powerful line in IT service management.
By Michelle Alex Read article
Where should I start with ITIL?
ITIL Foundation is the starting point if you are new to the framework. Foundation (Version 5) introduces digital products and services, the ITIL value system and core management concepts.
Can I study around my work schedule?
You can choose from live instructor-led classes and on-demand training. Formats vary by course, so review the course options before selecting your path.
Does the course include an exam voucher?
The ITIL Foundation (Version 5) on-demand and virtual classroom bundles include an official exam voucher. Course pages explain the materials and support included with each format.
What if I am choosing for a whole team?
Switch to Organizations at the top of the site to explore private training, shared certification pathways and team planning. Your course and article experience will change with you.
Can you train a private group?
Yes. Private group training is available for courses including ITIL Foundation (Version 5). Options include flexible scheduling, on-site or virtual delivery and exam vouchers for attendees.
Can people join from different locations?
A private virtual classroom brings your people together online. Discuss your locations and scheduling needs with the team as you plan the course.
How do we choose a course?
Start with the skills your team needs, the work they do and their existing knowledge. We can help you explore certification courses, workshops and learning formats.
How is group pricing handled?
Private programs are scoped for your organization. The team inquiry includes course, seat count and delivery preferences so the conversation can begin with your needs.
What does an assessment cover?
An assessment can include executive interviews, a baseline review, service lifecycle evaluation and a review of business priorities. Findings and recommendations are presented in a written report and presentation.
Can you help with recurring service problems?
Root cause analysis looks at what happened, how it happened and why. The process identifies the problem, explores its causes, confirms a solution and documents the findings.
Is business coaching tailored to our organization?
Yes. Coaching is shaped around organizational needs and goals, with assessment, goal setting, action and continued review. It can involve individuals or groups.
How do we get started?
Begin with your challenge and the outcome you want to achieve. Contact our team to discuss the information that will help the first conversation.
Why PassionIT
Training That Actually Gets You Certified
We're not just a course catalog. We're a PeopleCert Gold Partner with 20+ years of hands-on IT service management experience - built to help you pass, not just learn.
01
Expert Instructors
Learn from certified experts with real-world experience.
02
Exam Included
Your official exam voucher is included.
03
Accredited Courseware
Official PeopleCert materials from an accredited training organization, so what you study is what the exam asks.
04
Ongoing Support
Your instructor stays reachable after the class, and the community stays open to you.
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Find the right training for where you want to go.
Explore ITIL Foundation Plan your team training Discuss your project