Products and services.
One connected lifecycle.
Go beyond individual processes. Understand how discovery, design, delivery, and support work together to create value.
Your next chapter in IT starts here
ITIL 5 Foundation Certification Training
Get 40% OFF ITIL® Foundation (Version 5). Master AI-driven ITSM through an accredited, two-day instructor-led course. Attend live online from anywhere or join us in person at our training office.
Master the new AI-driven ITIL 5 service value systemLearn directly from an ITIL 5 Advisory Council contributorTrain with experienced, accredited ITIL instructors
Learn with insight from Chris Ward
ITIL 5 Master · ITIL 5 Advisory Council Your next step
Enroll in ITIL 5 Foundation
Next cohort: Nov 9 - Nov 10 · 9:00 am ET
Accreditedtraining partner
Master the new AI-driven ITIL 5 service value system
Learn directly from an ITIL 5 Advisory Council contributor
Train with experienced, accredited ITIL instructors
Built for the way work works now
ITIL 5 vs ITIL 4:
what changed
ITIL 5 builds on the foundation of ITIL 4, bringing digital products, services, and AI-enabled ways of working into a more connected view of value.
Products and services.
AI changes the work.
The principles still matter.
Explore service management in AI-enabled environments, with a focus on governance, collaboration, and responsible decisions.
Connect everyday activity
to real business value.
Use shared language and lifecycle thinking to bring teams together around customer experience, outcomes, and continual improvement.
Already ITIL 4 certified? You may qualify for a shorter route to ITIL 5 Foundation.
Explore the ITIL 5 BridgeA clear price. A clear next step.
How much does ITIL® Foundation (Version 5) cost?
Choose the support that fits how you learn. The price you see is the price checkout charges.
Swipe to compare all options.
| Your path | What's included | Take2 re-sit | Price (USD) | Get started |
|---|---|---|---|---|
| Exam Voucher Only Already prepared? Just the official exam. | Official PeopleCert training materials Official eBook | Optional +$60 | $499 | Choose this ↗ |
| On-Demand (Self-Paced) | Self-paced video modules Official exam voucher included, Two mock exams, 365 days of access | Optional +$60 | $595 | Choose this ↗ |
| Live Instructor-Led Choice of online or in-person attendance. | Two days of live instructor-led training, available online or in-person Official exam voucher + Take2 re-sit, Two mock exams + e-book, Two full mock exams | Included | $995 | See class dates ↗ |
Certifying a whole team? We run private ITIL 5 cohorts and bulk exam vouchers for organizations.
Training a team? Get a group quote ↗See exactly what you will learn
ITIL® Foundation (Version 5) course curriculum
9 modules 33 lessons
Module 1 - Key Concepts of Service Management5 lessons
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Lesson 01 Welcome & Course Introduction 15:52 Preview
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- Lesson 02 Key Concepts of Digital Products & Services 16:07
- Lesson 03 Value Co Creation: Value, Cost, Risk & Outcomes 18:07
- Lesson 04 Service Offerings 16:13
- Lesson Worksheet: Key Concepts of Service Management
Module 2 - Service Relationships & the Service Journey4 lessons
- Lesson 05 Service Relationships & Roles (Sponsor, Customer, User) 20:43
- Lesson 06 Service Relationship Types & the Service Journey 9:46
- Lesson 07 Service Quality, Service Levels & SLAs 21:37
- Lesson Worksheet: Service Relationships & the Service Journey
Module 3 - The Four Dimensions of Product & Service Management3 lessons
- Lesson 08 The Four Dimensions: Organizations & People 21:09
- Lesson 09 The Four Dimensions: Partners & Suppliers; Information & Technology 23:29
- Lesson 10 The Four Dimensions: Value Streams & Processes; External Factors (PESTLE) 19:30
Module 4 - The ITIL Value System: Guiding Principles & Governance7 lessons
- Lesson 11 The ITIL Value System 18:10
- Lesson 12 The Guiding Principles: Focus on Value 19:45
- Lesson 13 Guiding Principles: Start Where You Are; Progress Iteratively with Feedback 23:06
- Lesson 14 Guiding Principles: Collaborate & Promote Visibility; Think & Work Holistically 23:30
- Lesson 15 Guiding Principles: Keep It Simple & Practical; Optimize & Automate 25:58
- Lesson 16 Governance 13:52
- Lesson Worksheet: The Seven Guiding Principles
Module 5 - The Service Value Chain & Key Concepts2 lessons
- Lesson 17 Introduction to the Service Value Chain 25:52
- Lesson Worksheet: The Service Value Chain & Key Concepts
Module 6 - Core Practices & Building Blocks2 lessons
- Lesson 18 Management Practices 21:07
- Lesson Worksheet: Core Practices & Building Blocks
Module 7 - The Digital Product Lifecycle5 lessons
- Lesson 19 Value Chain Activities: Discover & Design 28:07
- Lesson 20 Value Chain Activities: Acquire & Build 20:19
- Lesson 21 Value Chain Activities: Transition & Operate 24:11
- Lesson 22 Value Chain Activities: Deliver & Support 23:55
- Lesson Worksheet: The Digital Product Lifecycle
Module 8 - Value Stream Mapping2 lessons
- Lesson 23 Value Stream Identification, Mapping & Management 23:34
- Lesson Worksheet: Value Stream Mapping
Module 9 - Continual Improvement3 lessons
- Lesson 24 The ITIL Continual Improvement Model 25:18
- Lesson 25 ITIL & Other Frameworks: DevOps & PRINCE2 10:41
- Lesson Worksheet: Continual Improvement
An insider's perspective. A teacher's approach.
Learn the thinking behind the framework.
A contributor to the ITIL 5 framework, Chris brings deep, first-hand insight into the new AI-driven architecture.
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Learn with an accredited instructor, ask questions as you go, and work through the material with a group. All times below are ET.
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Good questions, straight answers.
Before you take the next step.
Everything from prerequisites to pricing, exam preparation and what happens next.
Ask a training advisorWhat is ITIL (Version 5)?
ITIL (Version 5), officially launched in February 2026, builds on decades of service management best practices while reflecting how organizations actually work today.
Earlier versions of ITIL leaned heavily into IT operations. ITIL (Version 5) shifts the center of gravity toward digital products and services, treating them as end-to-end systems that connect strategy, delivery, and outcomes. That means fewer silos, clearer accountability, and a better line of sight from “what we’re doing” to “why it matters.”
Just as important, ITIL (Version 5) is AI-ready by design. It provides practical guidance for adopting and scaling AI responsibly and ethically, helping organizations use modern technology without creating new risks they can’t manage.
What’s changed in ITIL (Version 5) and why it matters?
Digital Products and Services Come FirstITIL 5 treats digital products and services as connected systems, not isolated processes. This holistic view helps teams deliver value consistently, rather than optimizing one part of the system at the expense of another.
Outcomes and Experience Over Process for Process’ SakeProcesses still matter - but only if they lead to better outcomes. ITIL 5 emphasizes user experience and business results, encouraging teams to align their work with what stakeholders actually care about.
Practical Guidance for AI and Modern TechnologyAI and automation are no longer optional topics. ITIL 5 provides structured, practical guidance for adopting these technologies responsibly, helping organizations balance innovation with governance and risk management.
Broader Than ITITIL 5 isn’t just for IT teams. It’s designed for enterprise service management, making it relevant to HR, finance, operations, and shared services. Anywhere value is delivered through services, ITIL 5 applies.
Exam Format
Format: Multiple Choice
Rules: Closed-book exam Duration: 60 minutes Content: 40 questions (40 marks) Passing Score: 26/40 (65%) Training Duration: 2 daysWho should take the ITIL® Foundation (Version 5) Training?
Anyone in IT can benefit from ITIL® Foundation (Version 5) Training. No prerequisites needed! This course is perfect for:
- IT Support Staff and Help Desk Professionals
- System Administrators and Network Engineers
- Project and Program Managers
- Business Analysts and Service Delivery Managers
- Anyone Wanting to Improve IT Service Delivery
What should I expect from the live class?
Whether you attend online or in person, you can expect:
- Live presentations from an accredited ITIL instructor
- Interactive discussions and practical examples
- Opportunities to ask questions
- Exam-focused exercises and review
- Regular breaks throughout the training
- Support from your instructor and classmates
Can I attend online or in person?
Our Live Instructor-Led course is available in two formats:
- Live Online: Attend remotely through our interactive virtual classroom.
- Live In Person: Attend face to face at our training office in Wesley Chapel, Florida.
Both formats cover the same curriculum and include the same exam voucher, materials, mock exams, and certification support.
Is the in-person course different from the online course?
No. The curriculum, learning outcomes, course duration, exam preparation, and included materials are the same. The only difference is how you attend.
Where is the in-person training held?
In-person classes are held at the PassionIT Group training location at Zephyrhills, Florida. Registered participants will receive parking, arrival, and classroom instructions before the scheduled training date.
What if I don’t pass the ITIL® Foundation (Version 5) exam?
Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You can get PeopleCert’s Take2 exam retake option, plus you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.
Are your discounted exam vouchers official?
Yes. PassionIT Group provides fully accredited, discounted exam vouchers. Because we are an authorized training partner, every voucher purchased is 100% official, includes the latest exam version, and is issued directly through PeopleCert/Axelos.
What technology do I need?
For Live Online training, you will need a computer and a reliable internet connection. A webcam is recommended but not required.
For Live In-Person training, please bring a laptop or tablet so you can access your digital course materials and complete class activities.
Will I get a physical book?
The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.
How can you offer a guaranteed market-low price on premium ITIL training?
As a premier, high-volume authorized training partner, we operate with highly optimized digital efficiency. Rather than inflating our tuition to cover unnecessary overhead, we pass our structural savings directly to our professionals. This model allows us to deliver exclusive, top-tier instruction from the ITIL 5 Advisory Council alongside official Axelos materials at the best value in the industry - without ever compromising the caliber of your educational experience.
What exam does this course prepare me for?
The official ITIL 5 Foundation examination, delivered by PeopleCert.
How is the exam formatted?
Placeholder - confirm format (multiple-choice, number of questions, duration, pass mark) once PeopleCert publishes final exam details.
Is the exam voucher included?
Yes - every training option includes an official exam voucher.
Make your next move
with confidence.
ITIL® Foundation (Version 5), training from $595.