ITIL® Transformation (Version 5)

Direct, plan, and execute large-scale service transformation across digital products and services with the ITIL Transformation (Version 5) certification.

Live, Instructor-led Virtual ClassOfficial Exam Voucher IncludedTake2 Re-Sit Option Included
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Enroll in ITIL® Transformation (Version 5)

Next cohort: Dec 7 - Dec 9 · 9:00 am ET

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Live, Instructor-led Virtual Class
Official Exam Voucher Included
Take2 Re-Sit Option Included

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Live Online Live instructor-led training Live, Instructor-led Virtual Class Official Exam Voucher Included, Take2 Re-Sit Option Included, Office Hours Support, Digital Course Materials, Certificate of Completion, Post-Training Support Until You Pass Included $1,795 See class dates ↗

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See exactly what you will learn

ITIL® Transformation (Version 5) course curriculum

1 modules 32 lessons

Course content

Episodes32 lessons
  • Lesson 1 ITIL 5 Transformation 16:03
  • Lesson 2 ITIL Foundation Review: Digital Products and Services 26:14
  • Lesson 3 ITIL Foundation Review: Digital Product and Service Lifecycle 10:55
  • Lesson 4 ITIL Foundation Review: Service Journey and Service Aspects 14:59
  • Lesson 5 ITIL Foundation Review: ITIL Value System (IVS) 14:21
  • Lesson 6 What is Transformation 20:53
  • Lesson 7 The ITIL Transformation Model: Context and Adaptation 12:23
  • Lesson 8 ITIL Transformation Model Components: Layers and Patterns 19:34
  • Lesson 9 ITIL Transformation Model Components: Stages (Initiate Orchestrate Orient Decide) 11:48
  • Lesson 10 ITIL Transformation Model Components: Stages (Clarify - Prepare - Deliver - Evaluate - Adapt) 10:50
  • Lesson 11 ITIL Transformation Model Components: Stages (Observe - Synthesize - Reflect) 11:44
  • Lesson 12 ITIL Transformation Model Components: 24 Steps 15:04
  • Lesson 13 Initiation Patterns 13:31
  • Lesson 14 Mandatory Regulatory Requirements 16:31
  • Lesson 15 Structural Business Change Reactive Technology driven Change 18:19
  • Lesson 16 Internal Improvement or Remediation Market Demand 23:05
  • Lesson 17 Governance Patterns 11:06
  • Lesson 18 BAU vs Transformation Governance 19:36
  • Lesson 19 Choosing a Governance Approach 19:42
  • Lesson 20 Continual Governance Approach Evaluation 17:02
  • Lesson 21 Execution Patterns 7:05
  • Lesson 22 The 3 Execution Patterns 18:30
  • Lesson 23 End to End Transformation 13:47
  • Lesson 24 Assessing The Example 19:42
  • Lesson 25 Measurement, Learning, and Synthesis 13:46
  • Lesson 26 Transformation Tools, Methods, and Techniques 14:34
  • Lesson 27 ITIL Maturity Model & Measurement of TransformationITIL Maturity Model & Measurement of Transformation 19:25
  • Lesson 28 OKRs and RACI/RASCI 16:46
  • Lesson 29 Theory of Constraints & Value Stream Mapping 18:05
  • Lesson 30 ITIL and AI 9:58
  • Lesson 31 AI and Transformation 17:39
  • Lesson 32 ITIL and other frameworks 15:59

Two days. A dedicated space to learn.

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Learn with an accredited instructor, ask questions as you go, and work through the material with a group. All times below are ET.

Dec 7 - Dec 9

9:00 am ET

Leslie Landry

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ITIL® Transformation (Version 5), training from $1,095.

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