Is your team ready for ITIL 5?
Get a clearer picture of your team's service management foundations and the next training priorities to consider.
- 8 questions
- About 3 minutes
- Your score before your details
No account needed. Your score is free. The roadmap asks for your name, work email and two details about your team.
What the questions cover
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Certification coverage
Who holds a certification, and how current it is.
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Service outcomes
What change and incident handling is costing you.
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AI in service work
Where AI is used, and who decides how.
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Shared language
Whether everyone describes services the same way.
How it works
Start with your reality
Eight questions about how service work actually happens, not how it is documented.
See your score first
Your readiness score and your biggest gap appear as soon as you answer the last question, before you are asked for anything.
Leave with a next step
A 30, 90 and 180 day plan naming the people and the training to start with. That part asks for your name and work email.
Your team's readiness
This is a self-assessment. It reflects the answers you gave rather than an audit of your organization.
Get your team's training roadmap.
Your score is yours already. The roadmap needs your name, work email and two details about your team.
- Scores in all four assessment areas
- A prioritized 30, 90 and 180 day plan
- Suggested training, the people to involve and seat ranges
- A starting point for a planning call or a group quote
Seat ranges are planning estimates, not quotes.
Turn this starting point into your team's plan.
Work through the priorities with us, confirm the right courses, and build a training schedule around your people.