ITIL® Foundation (Version 5) Live In-Person Training

ITIL (Version 5), officially launched in February 2026, builds on decades of service management best practices while reflecting how organizations actually work today.
Earlier versions of ITIL leaned heavily into IT operations. ITIL (Version 5) shifts the center of gravity toward digital products and services, treating them as end-to-end systems that connect strategy, delivery, and outcomes. That means fewer silos, clearer accountability, and a better line of sight from “what we’re doing” to “why it matters.”
Just as important, ITIL (Version 5) is AI-ready by design. It provides practical guidance for adopting and scaling AI responsibly and ethically, helping organizations use modern technology without creating new risks they can’t manage.

Digital Products and Services Come FirstITIL 5 treats digital products and services as connected systems, not isolated processes. This holistic view helps teams deliver value consistently, rather than optimizing one part of the system at the expense of another.
Outcomes and Experience Over Process for Process’ SakeProcesses still matter - but only if they lead to better outcomes. ITIL 5 emphasizes user experience and business results, encouraging teams to align their work with what stakeholders actually care about.
Practical Guidance for AI and Modern TechnologyAI and automation are no longer optional topics. ITIL 5 provides structured, practical guidance for adopting these technologies responsibly, helping organizations balance innovation with governance and risk management.
Broader Than ITITIL 5 isn’t just for IT teams. It’s designed for enterprise service management, making it relevant to HR, finance, operations, and shared services. Anywhere value is delivered through services, ITIL 5 applies.

Format: Multiple Choice

Anyone in IT can benefit from ITIL® Foundation (Version 5) Training. No prerequisites needed! This course is perfect for:

• 1. - IT Support Staff and Help Desk Professionals

  2. - System Administrators and Network Engineers

  3. - Project and Program Managers

  4. - Business Analysts and Service Delivery Managers

  5. - Anyone Wanting to Improve IT Service Delivery

Whether you attend online or in person, you can expect:

• 1. - Live presentations from an accredited ITIL instructor

  2. - Interactive discussions and practical examples

  3. - Opportunities to ask questions

  4. - Exam-focused exercises and review

  5. - Regular breaks throughout the training

  6. - Support from your instructor and classmates

This landing page is specifically for our live, in-person ITIL Foundation Version 5 course. Classes are held face to face at our training location in Zephyrhills, Florida.

For live online or on-demand options, visit our main ITIL Foundation Version 5 course page.

Yes. PassionIT Group provides fully accredited, discounted exam vouchers. Because we are an authorized training partner, every voucher purchased is 100% official, includes the latest exam version, and is issued directly through PeopleCert/Axelos.

Don’t worry! Your class is covered by our Guaranteed to Pass™ program. You can get PeopleCert’s Take2 exam retake option, plus you can attend a second class for free or access our on-demand version of the training. Need extra help? Schedule a one-on-one call with our ITIL trainers who will guide you through any challenging concepts. We’re fully committed to your certification success.

No. The curriculum, learning outcomes, course duration, exam preparation, and included materials are the same. The only difference is how you attend.

The certification exam is not normally taken during the classroom session. Your official exam voucher and scheduling instructions will be provided so you can select an available exam time after completing the course.

Classes are held at:
7209 Green Slope Dr
Zephyrhills, FL

Registered participants will receive complete arrival, parking, and classroom instructions before the training date.

Device Requirements: Yes. Participants should bring a laptop or tablet to access digital course materials and classroom activities.

Note: Any specific charging, Wi-Fi, or software requirements will be included in your registration confirmation.

The course includes digital materials (PDFs) as standard. Want printed materials? We can provide them for a small additional fee. Shipping within the US is free.

The class is held in Zephyrhills, within the broader Tampa Bay and Central Florida region. Participants should check current driving directions and traffic conditions when planning travel from Tampa or Tampa International Airport.

Meals are not included. Participants will receive information about nearby dining options before the class.

Parking and arrival instructions will be provided to registered participants before the course. Please review your confirmation email before traveling to the classroom.

Tampa International Airport is a practical airport option for travelers coming from another state or country. The airport is located in Tampa and serves domestic and international destinations.

Travelers should check current routes, transportation options and driving conditions before booking.

Airport and hotel transportation are not currently included with course registration. Participants should arrange a rental car, rideshare or other transportation before arriving in Florida.

Yes. Potential accommodations include:

• Microtel Inn & Suites by Wyndham Zephyrhills
• Residence Inn by Marriott Tampa Wesley Chapel
• Hampton Inn Dade City–Zephyrhills

Availability and rates vary, so participants should contact the hotel or book directly before traveling.

Yes. International learners may register for the Florida classroom course. Participants are responsible for obtaining any required travel documents, visas, accommodations and transportation.

Class-date changes may be allowed when requested before the course, subject to availability and PassionIT Group’s rescheduling policy. Contact our team as soon as possible for assistance.

As a premier, high-volume authorized training partner, we operate with highly optimized digital efficiency. Rather than inflating our tuition to cover unnecessary overhead, we pass our structural savings directly to our professionals. This model allows us to deliver exclusive, top-tier instruction from the ITIL 5 Advisory Council alongside official Axelos materials at the best value in the industry - without ever compromising the caliber of your educational experience.

The official ITIL 5 Foundation examination, delivered by PeopleCert.

Placeholder - confirm format (multiple-choice, number of questions, duration, pass mark) once PeopleCert publishes final exam details.

Yes - every training option includes an official exam voucher.