IT Business Management
Service Delivery Management Training
Explore a fresh perspective on service delivery, with course options that connect understanding, value, and practical application.
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Service Delivery Management Training Overview
Service Delivery Management is the coordination of how services are delivered to meet customer and organizational needs. These courses emphasize rethinking service delivery, understanding value, and considering the role of AI and other enablers.
- Area of focus
- IT Business Management
Skills Covered
- Value thinking: Examine how value is created and delivered.
- Critical review: Question assumptions behind existing delivery methods.
- Cost awareness: Consider poor delivery costs in the Manager course.
- Service delivery fundamentals: Explore the five aspects introduced in Basics.
- AI awareness: Examine AI and other enablers in the deeper options.
- Applied understanding: Use case studies to explore course concepts.
Training Options
Choose the format that fits how you learn.
Service Delivery Management Basics
$99.99
- Understand why current methods of service delivery are obsolete.
- Learn why we need to rethink "service delivery" and the concept of value
- Understand the basic five aspects of service delivery
- Meaningful industry-recognized certificate
Best For:
Self-studied professionals who only need the official exam
Service Delivery Management Foundations
$299
- Deeper understanding of service delivery and why we must rethink how value is created and delivered
- Understand the role of AI and other "enablers"
- 1 Case Study assignment to apply what you learn
- Meaningful industry-recognized certificate
Best For:
Self-studied professionals who only need the official exam
Service Delivery Manager
$799
- Thorough understanding of service delivery, value, and why we must rethink service delivery
- Cost of poor service delivery
- The role and timing of AI
- 3 Case Study assignments to apply what you learn
- Meaningful industry-recognized certificate
Best For:
Self-studied professionals who only need the official exam
Course Curriculum
Course Content
Synced from the PassionIT LMS01SDM Basics
- Service Delivery Basics Intro 8:03
- Service Delivery Basics Part 1 6:26
- Service Delivery Basics Part 2 4:18
- Service Delivery Basics Part 3 3:37
- Service Delivery Basics Part 4 3:23
02SDM Foundations
- Service Delivery Foundations Part 6 3:04
- Service Delivery Foundations Part 3 2:36
- Service Delivery Foundations Conclusion 1:34
- Service Delivery Foundations Intro NEW 10:21
- Service Delivery Foundations Part 1 8:09
- Service Delivery Foundations Part 2 NEW 4:43
- Service Delivery Foundations Part 4 2:14
- Service Delivery Foundations Part 5 2:38
- Service Delivery Foundations Part 7 3:01
- Service Delivery Foundations Part 8 3:35
03SDM Manager
- Service Delivery Manager Conclusion 0:59
- Service Delivery Manager Course Manager Part 8 4:00
- Service Delivery Manager Course Part 7 5:33
- Service Delivery Manager Intro Part 1 8:06
- Service Delivery Manager Intro Part 2 15:46
- Service Delivery Manager Part 1 10:18
- Service Delivery Manager Part 2 13:23
- Service Delivery Manager Part 3 3:47
- Service Delivery Manager Part 4 3:27
- Service Delivery Manager Part 5 7:41
- Service Delivery Manager Part 6 5:16
04SDM Knowledge Check
- SDM Knowledge Check Video Section 1 2:03
- SDM Knowledge Check Video Section 2 1:57
- SDM Knowledge Check Video Section 3 2:07
- SDM Knowledge Check Video Section 4 1:42
- SDM Knowledge Check Video Section 5 1:36
- SDM Knowledge Check Video Section 6 1:58
- SDM Knowledge Check Video Section 7 1:08
- SDM Knowledge Check Video Section 8 1:51
05SDM Self Assessment
- Service Delivery Manager Self Assessment 3:23
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Frequently Asked Questions
Who is the instructor?
Your instructor is Jeffrey Tefertiller, founder and CEO of Exceleration Training. He brings 30 years of experience and specializes in AI, ITIL, and digital transformation.
Which Service Delivery course includes case studies?
Service Delivery Management Foundations lists one case study assignment. Service Delivery Manager lists three. The Basics outline does not list a case study assignment.
How do the three courses differ?
They share underlying content but have different learning objectives and levels of practical application. Ask an advisor about prerequisites before choosing.
How can I confirm the course is right for me?
Tell an advisor about your current responsibilities and learning goals. Ask for the full syllabus before enrolling.
The official certification exam is delivered by PeopleCert; your certificate and digital badge are issued by PeopleCert after you pass.