Rich Petti
ITIL Instructor
About Rich
Rich Petti is an ITIL Master, ITIL Ambassador, and ITIL Assessor with deep, hands-on experience in IT service management. He teaches across the ITIL certification path at PassionIT Group, bringing practical, real-world insight to every cohort.
Teaching Specialties
- ITIL Foundation
- ITIL Practice Manager
Courses taught by Rich
Articles by Rich
Back to the Future: A Guide to IT Organization Structures Using ITIL
Rich Petti, ITIL Master, revisits ITILv3 to answer the hardest IT structure questions: org models, CIO reporting, and whether you need a Service Management Office.
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How to Enjoy the FIFA 2026 World Cup With an IT and ITIL Mindset
Rich Petti, ITIL Master, breaks down how FIFA's approach to managing the 2026 World Cup mirrors ITIL best practices, and what IT professionals can learn from the beautiful game.
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What Owning a Dog Teaches Us About IT Service Management
Rich Petti, ITIL Master, explains why choosing IT frameworks is like choosing a dog breed - and how portfolio management is the key to ITSM success.
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Thoughts on ITIL® (Version 5): The New ITIL Value Chain (and What Changed From ITIL 4)
ITIL 5 vs ITIL 4: Insights from Rich Petti, ITIL Master, Ambassador, and Assessor, on the new Value Chain, lifecycle changes, and AI focus.
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