Denis has over 25 years of IT experience with proven success in both corporate and non-profit organizations. He is a certified ITIL® Expert and Service Manager that excels at developing sound strategies and implementing people focused processes to improve the quality and reduce the cost of providing IT services. Denis is a highly accomplished, results oriented team builder who develops strong relationships with executives, staff and clients through open communications and commitment. He is an active itSMF member being selected the 2005 Member of the Year and chairing their 2005, 2007 and 2011 conferences. Denis has been delivering all ITIL classes for the past 7 years.
