David has over 25 years of IT program management experience in the military sectors. He manages an IT Service Management (ITSM) team of consultants providing functional and operational ITIL® based training and implementation solutions to clients supporting IT service operation, and analysis requirements. David provides industry standard and customized ITSM training, education, and consultative services to federal and commercial customers in addition to intra-organizational resources. He generates new business, identifying opportunities and presenting value proposition to potential customers. He has developed pricing, business cases, and competitive intelligence. David has overseen proposal development and delivery. He has provided post- sales support, monitoring solution implementation, integration and customer satisfaction. David had directed existing programs, interacting with key customers and other stakeholders and presenting reports to executive teams. David is certified in ITIL® Service, Operation, & Analysis (SOA), Operation, Support, & Analysis (OSA), Service Operation (SO), Project Management Professional (PMP) and in Foundations.
