Scott retired from IBM in 2010 as a Delivery Executive with 30 years experience in the Service Management Industry. After spending 6 years in the US Navy, his 28 year career with IBM has extended from hardware design and engineering to software and services including Software/Hardware Development (authored several invention disclosures, leading to IBM Patents), Systems Integration, Logistics, Manufacturing, Training/Consulting, Transition/Transformation, Service Management and Project/Program Management. Scott has a degree in Electrical Engineering and a BS in Business Management. He is certified as an ITIL® v2 Service Manager, v3 Expert and is accredited as a trainer for all ITIL certifications. During his IBM years, Scott led many large and global IT outsourcing engagements, providing Executive leadership in all aspects of Service Management including organization/people management, transition, operations, supplier management, training, financial and security management. Since IBM, Scott enjoys educating, training, and coaching service management, providing IT assessments, gap analysis, strategic plans and conducting organizational health workshops aligning IT with the business. He has certified over 1000 students at the various ITIL levels.
